SeproTec exhibiting at LocWorld41!

noviembre 4th, 2019 | Posted by admin in events | Localization World | LocWorld | SeproTec - (Comentarios desactivados)

This is our annual tradition at SeproTec: exhibiting at LocWorld – the leading conference for international business, translation, localization and global website management. LocWorld has selected the theme of Go Global, Be Global for its 2019 conferences and we are more than happy to be a part of this experience!

LocWorld brings together delegates who are engaged in the business of adapting products, services and communications to an international language or culture so as to appear native to that particular region.

During the main conference program, attendees may choose from multiple topic areas: Content Management, Data; Global Business; Go Global, Be Global; Inside Track; TAUS, Technical, Unconference and What’s Next?

This conference also represents an opportunity for executives and managers to review the best products and services in the exhibit hall.

We will be waiting for you at booth #211!

We are pleased to introduce you to a new series of interviews with SeproTec experts. The first interview in the series is with our Head of Vendor Management, Estrella Ruiz—so let’s go!

Estrella Ruiz, Head of Vendor Management at SeproTec, handles the VM Team, recruiting, and the onboarding of translation providers (vendors). We would like to understand Estrella’s role better, so let’s get started!

- Can you tell us how it all began?

Well, ever since I can remember I have been fascinated by languages, especially English, so it was clear to me that my future professional career would be one related to languages.

First, I studied for a college degree in Tourism and Business Activities. After a few internships and temporary positions in companies within the tourism sector (travel agencies and hotels), I realized this was not really my thing. I started studying for another degree in Translation and Interpreting at the University of Granada in Spain.

What I really wanted was to reach a high level of language proficiency in English. I knew that the best way was moving to an English-speaking country, so I decided to spend my Erasmus year in Swansea (Wales, UK). I loved it there, so much that I stayed there for the next five years.

I joined a Welsh translation company. That is where my professional career in translation started, and where I realized how much I liked the translation industry. My time there was not only crucial for my career development, but also for my personal growth.

Five years later in 2014, I decided it was time to move back to Spain. “It is not the most convenient time!”—everyone was warning me because of the crisis going on in Spain at that time.

I’m so glad I didn’t listen because days after my return I was lucky enough to be invited to an interview at SeproTec and was offered a Vendor Manager position. Almost six years have passed since then… (OMG!)  In my personal life, that was the year I met my current life partner and the father of my little child.

Coming back to Spain was definitely a good decision—or destiny. :)

- Did you always know you wanted to work in the industry?

It would make a good impression if I said it was always my dream to work here, but the honest answer is “no”. The truth is that I didn’t have much of an idea about what working in the translation industry involved until I got my first job in translation in the UK.

It was only then I decided on my career path, and all I know today is what I have been learning—and keep on learning—over the last nine years since I have been working in the sector.

Having said that, I think some translation/language universities lack in providing proper counseling and guidance for students regarding the translation business and the wide range of translation-related professions that they can focus their careers on (Project Coordinator, Vendor Manager, etc.), apart from just being a freelance translator. But I digress—sorry :)

- Can you tell us what your role involves, and how it fits into the wider language service industry?

The industry is extremely varied when it comes to those who we call our ‘resources’. Our resources are made up of linguists, DTP experts, posteditors, developers, localization engineers, subtitlers, transcreators, content writers, copywriters, and voice-over talents. These providers can be freelancers, teams, or companies of varying sizes.

I believe there is a serious lack of awareness regarding the Vendor Manager’s role.

Some people—incorrectly—think that our work is to review résumés and register resources in the database (such an easy job, and boring, by the way). However, vendor management is so much more than a language resource recruiter.

Behind every single resource (out of the six thousand resources available today in SeproTec’s  database), there is a Vendor Manager who: recruited him/her, checked his/her skills and expertise, verified qualifications and certifications, ran a specialized translation test and vetting process according to a particular subject, negotiated rates and collaboration conditions, wrote tens of emails and made phone calls, thought about what projects would suit him/her best, decided on what to do if certain projects are not a good fit, constantly updated, closely monitored and kept track of his/her job evaluations and the quality of the jobs completed, renegotiated rates, ensured they felt comfortable with their workload, addressed any issues that arose and took corrective actions when needed, actively managed our database, kept records up to date, and continuously ensured that our suppliers felt happy working with us, coordinated with other departments (Production, Sales, Administration, Marketing) on benchmarking activities or helping to decide the right pricing structure for a new service, all to maximize efficiency within the company and ensure quality.

In addition, I really enjoy training new colleagues for the job, and helping them understand the importance of the outcome of our jobs within the company. I’m very proud of each and every professional who has worked in or today belongs to this department.

- What is the most challenging aspect of your job?

Looking at the big picture. A Vendor Manager’s main role is to ensure that all our project managers have peace of mind because they know that, no matter the demands of the clients (urgent projects, unusual language combination, specific topics, high volumes, etc.), they have access to the most qualified and suitable vendor for that job. When it’s an obscure subject, an unusual language combination, or super tight deadlines, searching for the right supplier may feel like trying to find a needle in a haystack. It is a huge and yet very fulfilling challenge!

Another very challenging VM duty is to grow the active vendors database. The company needs to have a pool of vendors actively cooperating. Project Managers, on the other hand, like all humans, would assign projects to the vendors they know they can trust and who will deliver on time, so they can move on to the next project as quickly as possible. So, here we find a paradoxical situation of two business goals that are opposed to each other. If the company always uses the same vendors, the pool of vendors actively cooperating with the company doesn’t grow. When workload increases and we need to engage more vendors, those vendors not included in the preferred pool might be no longer interested in cooperation, which is a pity.

Big cooperation and coordination efforts between Production and Vendor Management is vital to overcoming such challenges and to consolidating the company’s database.

- We can see your department has an important role, similar to that of purchasing departments. Are your KPIs based merely on cost reduction?

Not at all. Although cost reduction is important, VM KPIs are focused on monitoring quality and expanding and maintaining the supplier database. There are multiple reasons:

If our KPIs were solely based on profitability, we would be giving preference to hiring cheaper vendors and meeting profitability goals over quality assurance. That’s the main one.

However, we should be aware that cheaper rates are not always linked to lower quality, and vice versa, vendors with most expensive rates are not necessary the most qualified ones.

Also, it’s important to mention the existing unfair competition in the industry. Professional freelance translators are sometimes forced to compete against inexperienced students and unskilled vendors who offer ridiculously low rates and manage to enter the market, aided by incompetent translation agencies with no commitment to quality that look for the cheapest option on the market regardless of the quality of the work, and offer the same low rates to end customers.

This situation is quite damaging to us all—professional freelancers, companies and clients alike—and sometimes makes it difficult to identify the actual market rates for a professional, high-quality translation service. But that´s what the VMs are here for!

In summary, although rates are obviously taken into consideration, our main KPIs are related to quality management. While working on improving quality, we reduce costs at the same time by following the right approach when it comes to using the right tools and CAT tool technology, and by reducing risks of potential issues and the associated costs and penalties.

- Is it always a matter of trust, or do you evaluate the translators on a regular basis?

Trust must always be earned. We have rigorous quality control procedures that are well defined and thoroughly implemented.

All our linguists go through a pre-selection and vetting process before they can start collaborating with us. Once pre-selected, potential collaborators go through a probationary period. It is time for them to prove that they are competent and reliable, to win the trust of the Project Managers, and vice versa, by delivering high-quality work and—what is even more important and difficult—consistently maintaining such quality over time. If they pass the trial period with satisfactory results, they receive “Active status” in our database. Their performance and quality are still evaluated and tracked on a regular basis in coordination with our Production and Quality departments.

Our vendors also need to be trained to become familiar with the specific demands and style requirements of our clients. Feedback is therefore quite important, both positive and negative criticism must be conveyed so they can learn. This is a way of learning how a true professional translator reacts as well.

But “translation is not a science but an exact art” (Steiner, 1975) [love it :) ]

As a result, there are frequent disagreements over translation strategies due to differences in style or subjective preferences, where our PMs have the difficult role of serving as mediators so that the most effective solution can be sought.

Also, sometimes, our quality standards are not met. As all humans do, bad choices are made and quality issues may arise.

Each case is thoroughly analyzed and assessed by the PM and—when it is required—it is escalated to the VM team, who applies the most appropriate corrective action depending on the severity of the issue, and ensures that it will never happen again.

Quality is always a must. We and our providers should always remember that the final goal is to keep our customers happy by delivering excellent quality on time.

- You mentioned the famous human factor; how do you find the best service providers?

As I see it, it’s very simple: a translation company cannot exist without linguistic providers. They are  the epicenter of the whole process, and they are our allies in the company’s successful predominance in the translation industry.

However, beyond résumés, credentials and competitive rates, we look for candidates who are honest and authentic.

In addition to technical knowledge, qualifications and translation skills that are constantly evaluated, as explained in the last question, we also very much value the professionalism, responsiveness, communication skills and reliability of our collaborators. We like to work with professionals who are easy to communicate and work with, who pay attention to details, who strictly meet our delivery deadlines and follow our instructions correctly, who are cooperative, motivated to work with us and passionate about what they do.

An important part of a Vendor Manager´s role is to keep such motivation going and make sure our vendors feel happy and comfortable working with us by maintaining strong and positive relationships.

In addition, we deal with vendors from all over the world, and we need to learn that different cultures require different styles of relationship management (localized relationships ;) )

In this sense, Vendor Managers act as an extension of the Human Resources department, as HR experts charged with making connections and building positive relationships with the part of the business that matters most: the people.

- Searching for new resources: when do you come into the picture?

We are continuously expanding the network of translation professionals.

When we receive an order for, let’s say, an unusual language combination, and the resources in our database are limited, then PM might ask us to launch an external search and find suitable linguists— meeting the specific requirements for that particular project. These are what we call “active” searches, which cover our ongoing daily needs.

The VM also works on “potential” searches, which are just as important as the active ones and are based on the company’s future needs and work forecasts.

The company’s needs, customers and customer demands are continuously changing, and a Vendor Manager needs to be familiar with the dynamic character of the translation industry.

We work alongside the Production and Sales teams to identify the company’s future needs for new vendors, i.e. new language combinations, new subject areas, text typologies, new linguistic services, and then ask ourselves: 1) do we have enough linguistic resources in our database to cover these specific needs? 2) at what cost?

Our searches should be proactive and constant, so that we are always ready to respond to any request that comes out of the blue with the most competitive resources.

- We all agree that language resources are the driving force behind every translation company’s success. It’s what we always say when we announce a winner of the “Translator of the Month” event at SeproTec. By the way, it was your department’s idea to implement that plan! That was a great idea!

For me, taking the corresponding corrective actions when quality is not as expected is as important as those taken when quality is outstanding.

Again, here is where the importance of supplier relationship management comes up.

I have developed a deep respect and admiration for translators, and I think we should show our suppliers that we value their work and professionalism and thank them for their dedication to us over the years.

That is the goal behind the “Translator of the Month” event, which at the same time, is a responsibility shared with other departments—such as Administration—by ensuring prompt payments, or PM teams through the friendly and professional communication that they maintain with our resources.

The good news is that we seem to be succeeding in this task, in view of the positive feedback that our collaborators have published in certain popular translation portals, which I find very rewarding.

- What do you like most about working at SeproTec?

No doubt it’s the friendly working environment and the excellent group of very professional people working here.

- And… imagine a day without work, the internet, phone calls… What would you do for this one day?

I can imagine it outside of Madrid, right? So, I would be on some unknown beach on the southern coast. I’d start my day by going for a run early in the morning, joining my family for breakfast, and spending all morning long playing with my child, swimming, and building sandcastles for him to  destroy later. For lunch, I’d have shrimp paella, and a couple of ice-cold beers with my boyfriend, followed by the obligatory “siesta”, of course. In the evening I’d go to the movie theater to see the new “The Lion King” movie—I can’t wait to watch it!. Then we’d watch the sun set somewhere nice by the beach with a huge lemon ice-cream. All with no work, no internet, and no phone. Perfect!
You can tell I need a vacation!

We would certainly sign up for your perfect day! Thank you so much for your time, Estrella. It’s been a pleasure to get to know you better and thank you for doing such a consistently great job!

The vital role of experts in content translation

septiembre 5th, 2019 | Posted by admin in Blog | Did you know...? | SeproTec | Translators - (Comentarios desactivados)

Nowadays we live in a world in which languages are really important, especially when working with different companies. Thanks to globalization, foreign languages are now part of our everyday lives. It is no less important, however, that when we come to commercial agreements with other countries we understand not just their language but also the idiomatic rules that apply to the business world. This is often the key to avoiding sticky situations.

The importance of understanding other countries’ business rules

In these cases, it is very useful to work with local experts in the industry, because this is the only way to ensure that we fully and clearly understand a company’s rules and regulations. Indeed, to reach commercial agreements it is indispensable to understand the company, but also the company’s culture and, of course, the way it works internally. This is ideal if we decide to work with your company for awhile, or if we receive employees from your company into ours.

And it is also why experts in content translation are becoming increasingly vital. They are specialists with industry-specific knowledge, not translators as such, but rather staff specialized in the fields of engineering, technology, medicine, pharmacology, law and other fields. With these experts, we are ensuring total understanding between both companies and that the deal is going to be perfectly sealed, with full knowledge of what each company is buying and selling.

Why use specialized translators?

It’s not the same to have translators in a company as people specialized in different subjects, such as we offer at SeproTec, because we know that the success of these negotiations depends on professionals who are proficient in other languages and also have specific knowledge of certain subjects.

It is important that these professionals be specialized in the subject matter, as this ensures they will know the terminology specific to each field of work, as well as how these fields operate, the price of certain services, or even the way other companies work. Plus, with these specialized translators, communication will be more fluid and will improve trust between both parties, as both will be able to rest assured that their business is being handled well.

Focusing on knowledgeable translation

Having consultants specialized in translation but oriented toward the labor market is the best solution for coming to commercial agreements. Indeed, at SeproTec, we have seen that this is a growing trend.  Companies are now aware that these professional experts are the perfect agent for interacting with businesses and companies from other countries and regions and thus successfully closing commercial agreements.

 

At SeproTec we care about our clients and, above all, we make a point of the fact that they can receive quality work in the shortest time possible in multiple language combinations. How do we do this? Thanks to two of our major cornerstones: we are an international company that offers a 24-hour/365-day service.

If you run a company that needs translation or interpreting services on a regular basis, you will be aware of the importance of being able to count on native speakers and, above all, specialized professionals to ensure everything you do is done as professionally as possible.

If, in addition, that same company offers multilingual solutions that allow you to work with any of your business partners or clients, whatever their mother tongue, the advantages multiply.

However, when it is international or out-of-office-hours services that are required, sometimes the linguistic professionalism and versatility of the translators and interpreters is simply not enough. Working internationally is not easy and throws up a number of barriers that are difficult to overcome. Even so, you can count on extremely reliable partners who will make the experience easier.

It is precisely for this reason that the global coverage offered by SeproTec is fundamental, because when hiring our services you know you can count on interpreters and translators anywhere in the world and, above all, at any time of the day or night. We are available 24 hours a day, every day of the year.

Benefits wherever you might find yourself

Imagine, for example, that you need an interpreter for a telephone conversation or a video conference with someone who lives in Seattle, in the United States, and who you have arranged to meet at two in the afternoon (Seattle time). You will probably find it difficult to find an interpreter who is available because two o’clock in the afternoon in Seattle would be eleven o’clock at night in Spain. This is not the case if you use a company which, like ours, offers you global coverage.


A multilingual translation company is the best solution when you start working in other languages, offering many advantages over agencies that specialize in translation into a single language.

Firstly, because you can translate your corporate material into several languages at the same time. Imagine you are a company in the UK and are starting to work with Portugal, Germany, Japan and France at the same time. If you opt for a multilingual translation company, you can entrust the translation of all the documents you need into Portuguese, German, French and Japanese to one project manager. If you choose translation agencies that only work with one language, you will need to contact four agencies, each specializing in one of the languages you need. Just imagine how much work you will have contacting all these agencies if you are translating into six languages? Or even 10?

Secondly, these companies work with a huge range of professionals, which ensures that they will have someone specializing in your area. This means you can be sure you will get the best person for the job, whether you need to translate documents or your website, or if you are looking for simultaneous interpreting for an event, someone to translate your conversations with potential partners or customers (by telephone or in person), or any other additional services.

Finally, multilingual translation has another great advantage, because with these types of agencies your work goes through various filters before it comes back you, meaning you can be sure that everything will be practically perfect first time.

In short, SeproTec is the best option if you are looking for a professional translation to or from any language, anytime anywhere. Our international presence and 24-hour/365-day service will make managing your business so much easier.

SeproTec Translator of the Month: May 2019

junio 28th, 2019 | Posted by admin in Blog | SeproTec | Translator of the Month | Translators - (Comentarios desactivados)

We are pleased to announce the winner of our Translator of the Month action for May 2019!

This initiative is our way to way to say thank you! and recognize the efforts of the industry professionals: translators, the driving force behind every translation company’s success.

We would like you to meet José Raúl Gálvez Castro, one of our most trusted English – Spanish translators.

And here is our interview with José Raúl.

What do you start your work day with?

I always wake up around 8.00 am. The first thing I do in the morning is to have a nice cup of coffee with a toast (always olive oil, grated tomato and ham!). That’s imperative! Then I check my emails and my daily planning while I’m having my breakfast. When I’m completely prepared, I walk to my office with my loyal companion, Luna, my little Yokshire. In the office, I translate, she sleeps!

When did you realize you wanted to pursue a translation career?

From early youth, my favourite subjects were, obviously, languages. When I was studying in secondary school, my firm determination was to become a language teacher. But teaching was not my strength actually! That’s when I discovered the universe of translation. I started to read blogs, books and researches about this scope. I was definitively convinced. I went to the University of Córdoba and, with each passing year learning about translation, I was surer that the decision made was the correct. To this day, I still feel the same!

Do you have a fixed schedule for work, or do you usually finish your day when your work allows you?

As I always say, I know when I start but not when I finish… However, I always try to set a fixed working time, mostly business hours of my main clients. Thus, I ensure to reply emails quickly in order to confirm my availability for jobs. Anyway, specific projects sometimes require extra hours.

At first, I started working from home, but it didn’t work for me. For several years now, I have been working in a small office to better split my personal life from my working life. Now I have found the perfect balance!

What would be your best advice for a student who has just begun to work as a freelance translator?

Two advice: specialize in the areas you enjoy translating, and don’t accept a task which you are not comfortable with. In my opinion, the most important virtues when a translator starts as a freelance is the patience and the perseverance. The beginnings are not easy! Being patient is the key to have work opportunities and being persistent to get and consolidate a client portfolio.

What do you enjoy most about working with SeproTec?

SeproTec is a very well-organized company. It’s not my feeling, I can confirm that as a freelance and… as an intern! During my internship in Las Rozas, in 2012, I witnessed the smooth operation of a global translation company, and I was impressed. When I began as a freelance, SeproTec was one of the first companies I sent my CV and, fortunately, I became part of Seprotec’s team. I have never met project managers face to face, but they are friendly and it’s a pleasure to “e-talk” with them. Another strong point is that payments are always on time.

What is your favourite book and what are you currently reading?

I must admit that I read less than I would like due to lack of time. Nonetheless, my favourite genre is the historical novel, especially modern history (19th and 20th centuries). Recently, I finished reading The Diary of Anne Frank, due that I visited Amsterdam last March and I was impressed about her history and the city. I also spend my spare time exercising, watching TV series and learning to cook. Cooking is an excellent way to break away!

Thank you so much, José Raúl! Enjoy your SeproTec hoodie. Cooperating with you is always a pleasure :)


SeproTec exhibiting at LocWorld40!

mayo 28th, 2019 | Posted by admin in conferences | events | LocWorld | SeproTec - (Comentarios desactivados)

This is our annual tradition at SeproTec: exhibiting at LocWorld, the leading conference for international business, translation, localization and global website management.

The 2019 summer edition of LocWorld will be held in a beautiful town of Estoril, Portugal.

Be sure to plan and visit us at Booth 208 in the Estoril Congress Center!

See you in Portugal!

ISO 17100:2015 quality standard for translation services

mayo 7th, 2019 | Posted by admin in Blog | Did you know...? | SeproTec - (Comentarios desactivados)

Based on customer demand, language service providers (LSPs) offer different levels of service but only certified agencies are able to offer the highest level of language service provision with regard to quality assurance (QA) in the marketplace. Keep on reading this post to learn more about professional translation standards, if you are in need of language services that meet the ISO 17100 quality standard.

The ISO 17100:2015 quality standard for translation services, published by the International Organization for Standardization, defines the certification requirements for the different aspects involved in the provision of translation services, namely, human and technological resources, project registration, quality management, the legal framework for the procedure, added-value services and, last but not least, definition of the various terms.

The standard gives buyers assurance over the entire work process and the steps involved in translation and review, requiring translation agencies to comply with both management and translation processes and guidelines.

The fine tradition of training and professional excellence. To achieve this, certain parameters must be met that demonstrate the professional standard of the service by checking all the processes and technical details for a project while respecting and adhering to confidentiality agreements at the same time. So, let’s have a detailed look at these requirements.

ISO 17100 Requisites and Requirements

The ISO 17100 international standard establishes the skills and qualifications necessary for those involved in a project and for all aspects of the translation process:

– Resources. The translation agency must have a documented workflow process to manage any translation project as optimally as possible. This process must cover three phases: control, supervision and validation before final delivery to the customer.

– Pre-production. A preliminary task that includes the analysis of the documents to be translated, the subject matter, the specific vocabulary required and project delivery deadlines. This part enables us to conduct a feasibility study by perfectly matching the linguistic specification and drawing up the best quote for the customer.

– Mother tongue translators. The translation process, validated by the ISO 17100 standard, gives buyers assurance that the work has been completed by a professional translator into his/her native language, while also being able to count on a reviewer of the former’s work, who also shares this same mother tongue.

– Post-production. This is the tightest control level, where an agency will stress the importance of interaction with the customer and may propose various linguistic preferences, evaluate the translation, consider customer comments and deal with possible complaints.  Customer satisfaction is an essential quality requirement in any translation or review process.

Professional Skills of the Translator and Reviewer

The ISO 17100 standard makes it obligatory for professionals to meet at least one of the following criteria:

– Have a diploma in translation/interpretation following college graduation with a bachelor’s degree.

– Have a recognized college degree.

– Have a college degree in a language or related field with at least two years of dedicated experience in translation work.

– Have worked at least five years as a professional translator.

SeproTec’s requirements go even beyond these criteria. Our translators are native speakers of the target language, and they always possess appropriate knowledge and experience regarding the subject matter of the assigned project. Furthermore, they are also familiar with modern CAT tools.

Barrier-free communication. SeproTec is an ISO 17100:2015 quality certified agency that provides services in over 750 language combinations. Pick up the phone, call us and see how well we will understand one another!

English (and Spanish) Language Day 2019

abril 23rd, 2019 | Posted by admin in Blog | Did you know...? | SeproTec - (Comentarios desactivados)

On 19 February 2010, the Department of Public Information of the United Nations approved the decision to celebrate the 23rd of April as English Language Day throughout the organization.

 

As you can well imagine, this was no random choice, but almost coincides with the birthday (April 26th) of the most important writer in the English language, and indeed one of greatest in the history of world literature: William Shakespeare.

The UN has established six official working languages within the organization: Chinese, Arabic, French, Russian, Spanish and English, each of which has been designated its own Language Day to promote cultural diversity.

Though it may strike some as odd, the 23rd of April is also Spanish Language Day, in honor of another universal author dubbed by some as the Prince of Wits: Miguel de Cervantes Saavedra.

The dissemination of culture, the increase in the level of awareness and knowledge of diversity in different civilizations and respect for history are made manifest by the common use of the different official UN languages.

To be, or not to be, that is the question

Indeed, the role the UN plays in promoting multilingualism worldwide is a key factor in communication between continents and countries alike. What is more, it is perhaps the most effective way of showcasing cultural diversity before all of them.

If you stop and think about it, multilingualism encourages tolerance and makes it possible to increase the efficiency of work in the organization by means of a wider and more effective active participation of all its members.

French and, particularly, English are the most common working languages in the United Nations Secretariat and those used in the course of daily professional exchanges.

Multilingualism at the United Nations

The Department for General Assembly and Conference Management is in charge of encouraging dialog and specific multilingual cooperation among UN Member States, different international organizations, inter-governmental bodies and international civil society.

Through its Department of Public Information, the UN informs and reports to the media while adhering to the highest multilingual standards. Press, radio, television and, especially, the Internet readily attest to the fact that the institution is the world’s number one multilingual organization.

Even though English may be the working language of the UN, in resolution 71/328 on multilingualism the General Assembly gives the Secretary-General a broad mandate to mainstream the most commonly used languages in a coordinated, consistent and coherent approach throughout all departments and to accept innovative proposals that promote an institutional culture that is conducive to multilingualism.

As you can see, the United Nations plays an important role in promoting multilingualism, an essential factor in bringing peoples together.

SeproTec has been awarded vital translation and interpreting services in Europe

abril 22nd, 2019 | Posted by admin in Blog | SeproTec - (Comentarios desactivados)

SeproTec Multilingual Solutions has signed three new important translation and interpreting service contracts in Europe, worth some 108 million euros over the next four years.

These contracts, according to company CEO, Juan Julián León, are “a recognition of the quality of the services provided by SeproTec and of its productive capacity and financial robustness, and reflect an important milestone in the company’s growth plan, solidifying its leading position, not just in the translation industry, but also in the international provision of interpreting and cultural mediation services”.

This step forward is part of the international expansion plan that the company has been pursuing since 2004. Today SeproTec is present in eleven countries, “which allows us to offer a global service capable of reaching any point on the planet,” León highlighted.

 

Juan Julián León, SeproTec's CEO

Juan Julián León, SeproTec's CEO

The company has been awarded several projects tendered by the European Asylum Support Office (EASO) for the provision of interpreting and cultural mediation services to promote mutual understanding between migrants and aid services in destination countries. These projects will have a budgetary allocation of over 94.7 million euros over the next four years.  Specifically, SeproTec has been awarded four lots, receiving top ranking in its bids for three of them, worth 54.7 million euros in total, and being ranked number 2 in the remaining one.

SeproTec will mainly be providing these services in the migrant camps run by EASO in Greece, Cyprus, Bulgaria, France, Malta, Portugal and Spain, covering a wide range of languages being demanded, such as Arabic, Pashtun, different varieties of Kurdish, Dari, Amharic, Farsi, Punjabi, Urdu and Tigrinya.

Likewise, SeproTec Multilingual Solutions will be providing interpreting and cultural mediation services in Greece for RIS (Reception and Identification Services), which is an extension of the Greek Government’s Ministry for Migration. This contract was awarded in December of 2018 and has a budgetary allocation of a little more than one million euros over six months.

Lastly, the translation multinational has just signed a contract with Spanish police forces for the provision of written translation services and oral testimony interpreting on police premises in 11 autonomous communities, as well as telephone tapping and recording transcriptions as part of official activities throughout Spanish territory. These contracts are worth an estimated 12.7 million euros for the provision of these services throughout Spain over the next 2 years.

 

For additional information on SeproTec, visit us at seprotec.com, follow us on Linkedin at SeproTec Multilingual Solutions or on twitter @SeproTec, or like us on Facebook at SeproTec.

SeproTec Translator of the Month: March 2019

abril 5th, 2019 | Posted by admin in Blog | Localización | SeproTec | Translator of the Month | Translators - (Comentarios desactivados)

We are excited to announce the winner of the March 2019 edition of our Translator of the Month action!

This initiative is our way to way to say thank you! and recognize the efforts of the industry professionals: translators, the driving force behind every translation company’s success.

In this ocassion we would like you to meet Alexandra Gabriela Calciu, one of our most trusted sworn translators. As you may see on the picture, Alexandra likes SeproTec as much as we SeproTec like her! :)

What do you start your workday with?

I’ll tell you how a busy day begins. When I have a lot of work, I usually get up at 5 or 6 in the morning. Just as there are people who do better at night, I have come to the conclusion that my brain works much better at dawn. That’s why I prefer to get up very early. Therefore, I get up, I prepare a good breakfast and a big cup of coffee, and I can start my work day, of course, always with optimism. I usually get to work immediately after breakfast, so as not to lose a minute of performance of my brain, since at that time it is at its best. I always finish my day getting my list of priorities ready for the next day. In this way, when I start the day, everything is ready and I know exactly where to start. I think that good organization is the key to success.

Why did you choose translation as a career?

Since I was little, I wasn’t very good at math and languages were my strength. Before I started studying them at school, I already had a good “background” regarding languages. Without much effort, I got to speak French and Spanish and stand out in my class. That is why I continued my journey through the great adventure of the language sector. I must admit it has not been easy, but it was worth it!

If you hadn’t become a translator, what do you think you would have done?

It’s a very good question… I think it has always been very clear to me that I wanted to do this, so I never thought about having another job. Naturally, I had to do other jobs until I became a translator, and each and every one of them has been related to customer service. Consequently, it is likely that, if I had not become a translator, I would be working in ​​human resources or customer service. It is a very difficult sector, since I think there is no more complicated work than customer service. However, due to my infinite patience, every day would be a new challenge and it would be a very entertaining task.

You are the first sworn translator we interview. What are, in your opinion, the biggest challenges sworn translators face on a daily basis?

I must admit it is a great honour to be chosen Translator of the Month, and it is even more so because I am the first sworn translator to be awarded. Sworn translators, apart from having the ENORMOUS responsibility of translating official documents (with everything this entails), face many daily challenges. One of them is acting as an advisor. Most of my clients ask me for advice on legal procedures, so many times I face the difficult situation of having the responsibility of advising and guiding the client regarding the procedures that must be followed.

It is often said that translation is an underrated job. Do you think that people understand and value this profession or are there any misconceptions?

I couldn’t have said it better myself. We are always “behind the scenes” and people often don’t understand how difficult this job is and the responsibility we must assume when writing some words on a piece of paper. Many clients say “I could also do the translation myself, but…” ☹ It is a sentence I have heard many times and that makes me think many people don’t value this job. Fortunately, there is an even bigger number of people who do value this profession and know that we, translators (whether sworn or not), have an extremely important role and that not any bilingual person can perform such tasks.

What do you most enjoy about working with SeproTec?

I have come a long way to get to work as Sworn Translator-Interpreter in Spain. When I started my “adventure” in the field of translation in Spain, I didn’t know how the sector worked. I started by contacting several companies, among which, of course, was SeproTec. I must admit that they have accepted me and made me feel a part of their GREAT FAMILY. Even during the first months of collaboration with SeproTec, I had the feeling that I had worked with them for a lifetime. Apart from the punctuality in payments and the quick solution of small problems that may arise along the projects, what I like the most about the collaboration I have with SeproTec is the human touch offered by the PMs, who are always polite, fast and reliable.

 

Thank you, Alexandra! It’s fantastic to have you among our Team of Translators! Happy Friday and enjoy your SeproTec hoodie :)